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Crestview earns 2nd governor’s award
by Gregory R. Norfleet · News · June 25, 2015
Gov. Terry Branstad announced June 18 that Crestview Nursing and Rehab Center of West Branch earned the 2015 Governor’s Award for Quality Care in Health Care Facilities.
A family member of a former Crestview resident nominated the nursing home for outstanding care and services, read a press release from the Iowa Department of Inspections and Appeals.
“We feel our mother had a wonderful quality of life while she was at Crestview,” the press release quoted the nominator. “It was not just mom; they treated every resident with dignity and compassion and knew what was important to all the residents.”
The 2015 award makes the second time Crestview earned the honor; the first came in 2006.
Crestview administrator Cheryl Mercer said she and the staff are “very humbled” and appreciate the nomination.
“The staff is very hardworking and compassionate and love their work,” Mercer said. “That makes all the difference.”
Mercer said Crestview is working with Branstad’s office to see if he can visit the home, perhaps in September, to present the award.
The nominator also said her mother felt like Crestview’s staff made her a top priority.
“The environment is warm and homelike, the food was delicious and every staff member was sensational,” the nominator wrote.
Crestview’s activity coordinator, Brandi Doermann, was “singled out for special praise,” read the release.
“The activity coordinator did an in-depth interview and found out mom was a big Hawkeye fan,” which she had in common with several other residents, read the release. “Imagine the smiles on their faces when the Hawkeye cheerleaders and Herky arrived, taking every resident’s picture and sending them out to family members.”
The nominator said that she and her sister both serve in the health care field and noticed how well the Crestview staff “worked as a team.”
“In the beginning, you could not tell whose job was what as they would all respond to a call light; all staff was involved in housekeeping chores, etc.,” the nominator wrote. “It never appeared that anyone had the attitude ‘It’s not my job,’ and to us, that really set this facility apart from other facilities we have visited.”
Mercer said the Crestview staff helps each other out and “we do what we need to do” to help residents.
“Housekeepers will answer a call light, and if they can’t do something, they will get a person who can,” Mercer said. “You may see a business office manager mopping the floor if need be.”
Crestview was selected for the 2015 award from 15 nominated facilities. To win the Iowa Department of Inspections and Appeals looked at regulatory compliance and found Crestview “has been deficiency-free for the past five years.”
“In fact, the facility has not been subject to any state enforcement action for more than 14 years,” read the release.
In a statement, Branstad noted that the nominees are nursing home residents or their family members, making the award unique in that way.
“All 15 nominated facilities should feel a sense of pride in knowing that their residents and family members take comfort in the dedicated service and quality of care provided,” Branstad said. “I congratulate Crestview Nursing & Rehabilitation Center [sic] on being selected for the 2015 Governor’s Award for Quality Care in Health Care Facilities.”
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